Refunds & Exchanges

What is your returns policy? You have 28 days from receipt of goods to notify us if you wish to exchange an item or simply return it for a full refund, less the original delivery charge. 

What do I do if my product is faulty? If your product is faulty please contact us immediately at judgejulesshop@eventmerch.com

Why can’t I return jewellery? Unfortunately jewellery is non refundable due to health and safety guidelines. 

Can I take my online order to a store to return exchange? All online orders will need to be dealt with by judgejulesshop@eventmerch.com customer services team and sent back to our warehouse.